Terms of Purchase / Privacy / Notices
These terms and other terms shown throughout the website (which may be specific to an item) are agreed to by the purchaser when the order is submitted
PRICING: Although every attempt is made to keep prices up to date and current, occasionally prices and descriptions are updated by our manufactures without notification to us. This change will/may affect your price. So if a price is required to go up, we will notify you before shipping you the product. This is very rare, but because we try to keep prices low for you, occasional price increases may make it impossible for us to sell the product without losing money. We are not responsible for the claims made by manufactures.
ADDITIONAL TERMS: Important information is displayed throughout the web site (i.e. core charges, additional charges and other items). Please read the information carefully. It is your responsibility to read and understand them. Please call us with any questions before placing an order.
IMPROPER SHIPPING INFORMATION: Shipping carriers charge us for correcting shipping addresses. Providing an incorrect address may result in additional shipping charges placed on your credit card. Be sure to provide us with the correct address when placing your order. UPS will not deliver to a PO Box.
SIGNATURE CONFIRMATION and DELIVERY: It is the purchaser's responsibility to receive the product from the carrier, and provide any signatures for proof of delivery. The purchaser assumes any responsibility for receipt of the delivery. If you are not there to receive the shipment YOU must make arrangements with the carrier to reschedule delivery. If the purchaser requires signature guarantee of delivery, you must provide that request to us in writing before the item ships. If no request is made in writing to PCS for signature verification of receipt, all products are deemed received intact upon carriers declaration of delivery with or without a signature. At our discretion we may choose to place signature verification on a delivery with the shipper. For example this may be done in situation where the shipping address does not verify with the shipper, or where the shipping address does not match the billing address. The charge will be the amount the shipper charges for the service. Title to and possession of all goods passes to purchaser upon delivery to carrier from PCS. A shipment notification (if available via the carrier) will be sent to the e-mail address provided to us. Therefore it is the purchaser's responsibility to provide an accurate e-mail address. A delivery date will be included with that notification.
CANCELLATIONS: We are more than happy to cancel free of charge any order as long as any of the part(s) have not already been processed. Processed means the part(s) are already on the way to us or you. In most instances orders are processed with our distributors within 1 hour of the order being placed. We can not guarantee free cancellations when more than 1 hour has transpired after the order is placed for this reason. Once the distributor has processed the order, orders can not be canceled without incurring a restock fee to cover the back and forth shipping we've incurred, and in many instances the restock fee we will pay for sending the part(s) back to the distributor. An easy way to make sure you are not caught paying a cancellation or restock fee is to simply make sure you want / need the part(s) before you order. For obvious reasons, we can not be responsible for any changes after the order is placed and processed. Controlling needless costs such as these is the reason we can maintain the low prices that we continually offer.
BACKORDERS: Unfortunately, at times a product may be backordered at the manufacturer level. When this happens we generally get an estimated time when the backorder will be filled which we will attempt to inform you of. Once we inform you of the backorder, we will not continue to update backorder status. Please contact us if you need updated status. If the part has not been canceled or exchanged by you, we will automatically ship you the item once we receive it. If the manufacturer is unable to produce the part, or fulfill there shipping date estimate, there is nothing we can do since we do not manufacture the parts. In some cases we have alternative sources to pull parts from, we will check those before we contact you of any backorders.
DELIVERY DELAYS: PCS is not responsible for delays in delivery and/or failure to make delivery or any costs incurred as result thereof. Shipments may be held for shipment until all parts are ready to ship, unless previous arrangements have been made. If partial shipments are requested, additional shipping costs may be incurred.
INTERNATIONAL, HAWAII, ALASKA / APO ORDERS Terms:
RETURNS/EXCHANGES: Items returned must be pre-authorized. Returned items are subject to a minimum 20% restocking fee or exchange for store credit only.
Returned items must be undamaged, unused and 100% salable condition or they will be refused and returned to the sender. Installed items are not returnable except for manufacturer defects,
which will be inspected and exchanged for the same item. Items such as mirrors, grips, etc, are not sent for you to "try or check them out", and are subject to a 30% restock fee. All unused
returns must be received within 30 days of shipment day from PCS. Any Shipping costs will not be refunded. Shipping costs incurred to PCS on items with designated "Free Shipping" will
not be refunded. Package Discount requires keeping both/all items returning either item will result in loss of discount.
DAMAGES: PCS does not ship damaged items (unless noted in special sales). Therefore PCS is not responsible for damages during shipping. In the event a shipment arrives in a damaged carton or package, client must file a claim directly to the carrier. A damaged product is not to be returned to PCS with out pre-authorization. Client also accepts responsibility for any and all consequential shipping charges. Customer agrees to inspect all merchandise upon receipt. Any discrepancies, defects, or shortages must be reported to PCS within 48 hours after receipt. Failure to comply with this policy will disqualify any replacement of product damaged in shipment. Merchandise that has been installed, modified, or damaged due to improper installation will not be accepted for return. Custom orders are non-cancelable and non-refundable upon beginning of product manufacturing.Items sold on this website will alter the manufacturers designed configuration/performance of your vehicle. Making modifications to your motorcycle is done solely at the purchasers' risk. These modifications can alter the appearance of your motorcycle, the handling of your motorcycle, the performance of your motorcycle and other attributes. By installing any of the products the purchaser is assuming any risk, injury or accident that may/will be incurred. Proper installation and tuning is solely the purchasers risk and responsibility. No credit will be issued for labor or other cost incurred beyond the cost of the original product. Client understands that PCS accessories or products are not DOT approved (unless specifically stated otherwise). Products are for custom application and intended as customizing material for shows and displays. Installation of our accessories may be in violation of FMVSS Standard 108 and other federal and or state laws. Customer accepts responsibility to check that the installation of product does not violate any legislation. It is the responsibility of the user to determine the suitability of the product purchased. Further, the user assumes all legal risk, personal injury risk and liability, as well as all other obligations and risks associated with the use of any PCS product. All products must be installed by an experienced, reputable, certified motorcycle mechanic. PCS is not responsible for incidental costs and damages, including labor, parts, paint, chrome etc. incurred due to failure of products, improper installation, incompatibility with other motorcycle components and accessories, or unauthorized repairs. The manner of use of PCS products as well as the manner in which products are maintained is the sole responsibility of the user. It is the intention of PCS to provide products for off-road use on custom and show motorcycles.
WARRANTIES: All warranties will be satisfied directly by the manufacturer of their products according to their set terms. PCS will not handle warranty issues for products we do not manufacture. Please contact us if you need the manufacturers contact information.
CUSTOM ORDERS: Custom orders are non refundable.
PCS DEALERS: Dealers of PCS Products are resellers of our products. PCS makes no guarantee or endorsement of any of our resellers. It is your responsibility to research the reseller before using them for purchasing product, or taking your bike to them for service or maintenance.
PURCHASES MADE BY CHECK: When you provide us a check as a payment form which is returned due to insufficient funds, stop payment, or closed accounts, you authorize us to transfer funds from your account a fee for the recovery of those funds. These fees are incurred to us from the Federal Automated Recovery Systems for the funds recovery process. Any and all incurred costs will be collected from you. Multiple charges may be incurred by you if additional attempts are needed to recover the funds. We are not responsible for any fees taken from you by your financial institution. Further action may require accounts be sent to collections.
CHARGEBACKS: Pacific Coast Star does not tolerate credit card fraud. All fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
Pacific Coast Star considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase, you can contact
us via phone and/or by email. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:
You agree that if you, the buyer, choose to do business with Pacific Coast Star, and you file a chargeback with your credit card company, and you do not win the charge back argument, you
agree to pay us $150 for our time responding to the matter. You, the buyer, authorize us to charge this amount to your credit card. If this charge is rejected, Pacific Coast Star will
pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative
we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining
provisions shall remain in full force and effect. The waiver of a breach here under does not waive any other or subsequent breach.
Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Pacific Coast Star, LLC) shall be in the state or federal courts located in Spokane County, Washington. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Pacific Coast Star products) must be commenced within one (1) year after the claim or cause of action arises. Pacific Coast Star, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Pacific Coast Star may assign its rights and duties under this Agreement to any party at any time without notice to you.
Pacific Coast Star LLC (PCS) is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted this Privacy Statement in order to explain its privacy practices on this web site.
PCS is the sole owner of the information collected on pacificcoaststar.com and it's subsidiaries. PCS collects personally identifiable information from our users at several different points on these sites as described below.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, phone number and shipping address) and financial information (such as credit card number, expiration date and CVV code). This information is collected via a secure data source. This can be verified by the lock icon on your browser being shown as locked.
PCS uses this information for security purposes, billing purposes and to process your orders. If we have trouble processing an order, we may use this information to contact you. We will use the email address you provide to send your order confirmations and other communication directly pertaining to an order you have placed. We also may use this information to provide you with customer service and to send you information about products and services offered by us. We do not provide or sell this information to any outside source except as necessary to complete the order (for example; a drop shipped item).
Disclaimer: Emission-related parts, devices, or systems for non-OEM emission control system equipped motorcycles, as well as slip-on mufflers that mount downstream of and which
do not inhibit the original design, function, or performance of the original emission control system, are considered Replacement Parts by the California Air Resources Board (CARB) and
are therefore exempt from prohibitions of the California Code of Regulations Section 27156 by reason of Section 2222(j). CARB does not, however, permit the use of aftermarket emission-related
parts, devices, or systems that alter the performance of OEM emission-related devices unless CARB has issued an Executive Order, other than on racing vehicles on closed courses. More emission-related
information is available at www.arb.ca.gov.