Pacific Coast Cruisers
Billing and Credit Card Questions

Q: Why did the my payment go back onto my Credit Card? or  Did you Cancel my order?

A: If a charge appears to be refunded to your credit card, it is simply your bank's pre-authorization "falling off". Pre-authorizations generally "fall off" in 3 to 10 days, which may appear like the charge was returned to your card, but we have not cancelled your order. PCS will actually charge you card when we process your order.
  Credit Card regulations require E-Commerce companies to ship all or part of the order before funds are taken from a customers credit card unless previous arrangements have been made*. (PayPal customers see note below**)

Note: If you would prefer for us to take the funds immediately (to help with your accounting or other issues) please let us know.

* except in the cases of custom orders or when you (the customer) request that we charge the card before shipping.
** PayPal takes your funds at the time of purchase, therefore your card, or account will be charged immediately even if the order has not shipped. We have no control over PayPal's charging policies.

Q: Why was my card charged twice?

A: When you place your order, your financial institution will place a pre-authorization (or a hold) on the purchase amount to verify the funds are available. This is not an actual charge to your card. This authorization generally will "fall off" in 3 to 10 days (depending on your financial institutions terms).
PCS will charge your card when we process your order. In some rare cases this may appear to be a second or double charge on your card if the your bank's authorization is still pending. If needed, in most cases you can call your bank and ask them to remove the hold if needed. Typically when a bank see a matching charge for the exact same amount they understand the authorization is no longer needed. We CANNOT remove a bank authorization.

Q: Do you charge Sales Taxes?

A: We currently only charge sales tax to customers located in Washington state.

IMPROPER SHIPPING INFORMATION: Shipping carriers charge us for correcting shipping addresses. Providing an incorrect address may result in additional shipping charges placed on your credit card. Be sure to provide us with the correct address when placing your order. UPS will not deliver to a PO Box.

  REFUNDS: Since some customers prefer credit towards a future purchase we do not automatically process refunds to your credit card without your approval and acceptance of our refund policies. Once we refund your card, the amount of time it takes to show up on your credit card is dependant upon your financial institution. We have no control or influence over the time this takes.

CUSTOM ORDERS: Custom orders are non refundable and may be charged up front.

CHARGEBACKS: Pacific Coast Star does not tolerate credit card fraud. All fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. Misunderstandings happen, please contact our Customer Support so that we can attempt to resolve any issue(s).
  Pacific Coast Star considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase, you can contact us via phone and/or by email. All frivolous chargebacks not only cost our employees time away from our usual matters of conducting business and cost us money, therefore: You agree that if you, the buyer, choose to do business with Pacific Coast Star, and you file a chargeback with your credit card company, and your charge back is not ultimately approved, you agree to pay us $150 for our time responding to the matter. You, the buyer, authorize us to charge this amount to your credit card. If this charge is rejected, Pacific Coast Star will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach here under does not waive any other or subsequent breach.
  In the event that you win the charge back with your credit card company, and have not returned our goods, Pacific Coast Star will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, Pacific Coast Star will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service. Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine! U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.
  The customer must attempt to contact Pacific Coast Star and return any and all merchandise to Pacific Coast Star before attempting a chargeback. NO EXCEPTIONS!
  Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Pacific Coast Star, LLC) shall be in the state or federal courts located in Spokane County, Washington. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Pacific Coast Star products) must be commenced within one (1) year after the claim or cause of action arises. Pacific Coast Star LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Pacific Coast Star may assign its rights and duties under this Agreement to any party at any time without notice to you.
Other terms may be shown throughout the website (which may be specific to an item) are agreed to by the purchaser when the order is submitted. FOR ADDITIONAL TERMS and INFO REGARDNG INTERNATIONAL / APO ORDERS: CLICK HERE