This is a common question regarding internet orders. We process
orders in accordance to Credit Card processors strict policies.
Credit Card regulations state NO FUNDS be taken from a customers credit card
until all or part of the merchandise has actually shipped,
unless previous arrangements have been made.*
When you place your order, your financial institution will place a pre-authorization
(or hold) on the amount to verify the funds are available. This is
not an actual charge to your card.
This authorization will "fall off" generally 5 to 10 days (every financial institution
When we process your order and ship it, that is when we charge the card. In some
cases this may appear to be a second charge on your card if the original
still pending. In most cases you can call your bank and ask them to
remove the hold if needed. Typically when they see a matching charges
for the exact same amount, they understand the authorization is no longer
*except in the cases of custom orders
or when you (the customer) request that we charge the card before shipping.
We currently only charge sales tax
to customers located in Washington state.
Since some customers prefer credit
towards a future purchase we do not automatically process refunds to
your credit card without your approval and acceptance of our
refund policies. Once we refund
your card, the amount of time it takes to show up on your credit card
is dependant upon your financial institution. We have no control or
influence over the time it takes.