All returns and exchanges must begin by contacting our Returns Department. Do not ship any items back without receiving an RMA number and instructions. Items sent without prior authorization and without an RMA number clearly displayed on the shipping label will be refused and returned to the sender
After reviewing the information on this page, use the email link at the bottom to contact our Returns Department. All RMA requests must be submitted through that email. The return address and final instructions will be provided once your RMA is approved.
Returned items must be new, unused, and uninstalled. All original packaging, hardware, and all components must be included. Items showing signs of installation, wear, modification, or damage are not eligible for return.
Electrical items, lighting, electronic components, custom-built parts, special‑order items, and modified products are not returnable.
MANUFACTURER WARRANTIES: Warranty coverage is provided directly by the manufacturer. Pacific Coast Cruisers does not determine, approve, or process warranty claims. Customers must contact the manufacturer for all warranty-related issues.
RETURN SHIPPING: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. A trackable shipping method is recommended. Pacific Coast Cruisers is not responsible for lost or damaged return shipments.
DAMAGED ITEMS: Damage that occurs during shipping is the responsibility of the carrier, not Pacific Coast Cruisers. All shipping damage claims must be filed directly with the carrier. We will assist by providing documentation if needed, but PCS does not reimburse, replace, or accept returns for items damaged in transit.
INCORRECT ITEMS: Claims for incorrect items must be submitted within 7 days of delivery. Photos of the packaging and item are required. If verified, a replacement or correction will be provided.
REFUNDS AND RESTOCKING FEES: Refunds are issued only after the returned item has been received and inspected and are subject to restocking fees. Approved refunds are issued to the original payment method. Shipping charges are non‑refundable unless the return is due to our error.
DISCOUNTED PACKAGES: If you return only part of a discounted package or bundle, the refund will be adjusted to remove the package discount. Refunds for partial returns are calculated based on the full, non‑discounted price of the item(s) kept.
EXCHANGES: If an exchange is preferred, request an RMA and specify that you prefer an exchange. Availability will be confirmed at the time of processing. Restocking fees will generally be waived for an exchange.
RETURN ADDRESS: The correct return address will be provided with your RMA. Some items ship from multiple warehouses and must be returned to the appropriate facility.
