We try to ship most orders within 24 to 48 hours* (excluding weekends or holidays). If an item is not in one of our regional warehouses, we have additional warehouses and direct contacts with many manufacturers to fill your order which may require additional time. Additionally, we have developed relationships directly with manufactures to save time by shipping items directly to you. Shipping times on items that ship directly from the manufacturer will depend upon their current lead time.

BEFORE CALLING: If you have a question about your order status, please wait until the 48 hours is complete. Check your email (including spam or junk email folders) for tracking confirmations.  We make every attempt to ship your order as efficiently as possible. There is absolutely no benefit for us to delay shipping an order as we do not charge your credit card until the item ships (you may see an "authorization" on your account, this is done by your bank not by us. An "authorization" does not actually remove funds from your account and generally "falls off" after a few days).
BACKORDERS: If an item is on backorder (requiring over 7 business days) from a manufacture, we will attempt to contact you via the e-mail address you provided during your order. As soon as a backordered item arrives we will ship it. automatically.

MISSING PARTS: As mentioned above, we may ship parts directly from certain manufacturers to you. This means in some cases, you may receive multiple shipments on a single order.

CANCELLATIONS: We do not cancel an order due to a manufacturer backorder without specific instruction from the customer. If you need to cancel an order, any cancellation must be done by calling the number below (not via e-mail) before the order has been processed for shipping and may be subject to cancellation fees and / or restocking fees.

THANK YOU: We realize it is simple to make aggressive phone calls or derogatory comments on social media, but please understand, we have no control over a manufacturer's backorder or extended shipping times. We will always do our best to get your order shipped as quickly as possible.

*items such as PCS seats, Monster Series / Xtreme Series exhaust pipes and other custom or not "off the shelf" items will often take longer to ship.
1(509) 466-3410